How are you involved in the CoNSENSo project?

“I meet the persons covered by the project. I handle the relations with the different institutional or private partners. I fill the application in order to collect statistical data in our territory. I try to communicate on the project to inform the public and the professionals about its existence. “


Can you describe a typical day of work?

“Each day is different. You need to make appointments, visit the person at her home and conduct the statistical survey. I usually pay a certain number of visits every day (about 6 per day). Then I have to write accounts for each visit in order to keep track.

Depending on the situation, I also have to fill or send the necessary documents, request the implementation of the suitable assistance, check that the assistance requested for the last days/weeks is accounted for. Answer new requests that persons or partners may have, and close ended files.

Everything is done more or less at the same time, in a different order every day, because each person’s case is unique. “


How do you think your work will impact older people compared to existing methods of work?

“The impact of my work is very important. It makes people better informed so they can be better “equipped” when needed. I am a contact person for them, someone they can rely on and who will find (if at all possible) a solution.

I have an eye for sensitive situations that might create a problem such as an isolated person who has no support from her relatives or neighbours, a person who needs assistance but is too afraid to ask or who doesn’t know she is entitled to receive it.  And I report it to city halls, which leads to the implementation of light or sustained support. If it was not for me, the situation of these people would deteriorate and a hospitalisation, or something worse, could take place without anybody knowing.”