Lesson learned n°3: Behaviour changes by users is a key element of the sustainable energy management of building.

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Within this report the theoretical background of behavioural change and different types of interventions to increase energy efficiency and hence lower carbon emission are introduced. The results are summarized in recommendations for ICT development. In addition, the focus is on the four main target groups (students, private households, workers and tourists) and seven pilots,which are described and linked to the knowledge base. Households often are willing to behave in an energy efficient way, but concrete actions are not taken to the greatest extent possible. For organisations, often a ‘strategic’ decision has to be made by decisions-makers. In the end it is the behaviour of students, workers, tourists and residents that will create the impact.

A premise to change behaviour is that people have control over interior conditions, such as equipment for heating, cooling or lighting (Langevin et al. 2012); however, this option is not given regarding every energy using device in the pilots of the project. In addition, it has to be taken into account that the level of satisfaction might not meet the economic and/or energy performance levels
(Keyvanfar et al. 2014)